Home Personal Finance Any Easy Way to Save on Your Verizon Fios Bill

Any Easy Way to Save on Your Verizon Fios Bill

by My Journey to Millions

When I moved last year I signed up for Verizon Fios for my triple play package.  Being a new customer I got a great deal without signing a long term contract, however, I knew I was at the end of that initial “new customer” term.  After looking into the situation it seemed that my price was going to shoot up for less services! Unacceptable.

How I Saved Money on my Verizon FIOS Bundle

The first thing I did was attempt the “fake cancel”.  Everyone who has tried to optimize their monthly nut is well aware of the fake cancel.  For the uninitiated, it is the classic move of calling up retentions and asking leading questions about how to cancel the service.  This simple move will get you a decreased price in the majority of subscription based service.  In this particular situation Verizon gave me so half ass offer that was not enticing at all. The CSR said something that got my attention,

If you were a new customer I could replicate your current deal and get you a gift card for a couple hundred dollars

What a minute! I am not a new customer but The Wife is!  The CSR wasn’t sure if the system would let her, so I told her to check it out.  It seems Verizon considers new customers by social security not address, so I was able to get a new customer price without any of the hassle of actually quitting!

Getting New Customer Pricing Without Being a New Customer

I am going to assume that there are companies that have figured out this ploy but next time you are trying to save money on a subscription based product offer your spouse or roommate as the “new” customer.

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Tara 12/29/2013 - 1:19 pm

I tried the fake cancel with my local cable company for my internet: Cablevision/Optimum but they knew I had no competitor so they didn’t budge. I even tried to sign up for DSL (no fios in my ‘hood) but Verizon has all but given up on the phone line infrastructure in my neighborhood so the lines were too damaged to get DSL internet. I’m stuck paying $60 a month for internet which is really frustrating. At least we get great customer service and free wi-fi hot spots throughout the NYC area.

Evan 01/22/2014 - 11:12 am

I grew up (and am still) on Long Island so I am well aware of Cablevision. Frustrating company! For the first 3 years of living in my old condo we weren’t wired for FIOS and they knew it. ZERO NEGOTIATIONS! Once the wires were installed we cut our bill down significantly.

For what it is worth, I don’t think your $60 bill would be much lower with FIOS.

Mike Collins 12/30/2013 - 9:41 am

Good tip Evan. My FIOS contract is up in July so I think I’ll try this one. I assumed you wouldn’t be able to do that since they know you’re not “really” a new customer, but if the loophole works why not? Have a good new year buddy!

Evan 01/22/2014 - 11:13 am

Right? It is such a silly loophole. I think it exists b/c their customers are not organized by address, but rather, by Social Security number.


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