I hate my current cable and internet provider, Cablevision / OptOnline, literally hate. I always have hated cablevision, like most cable companies they depended on a monopoly to drive their terrible customer service and inflated prices.
Watching my parents fight with Cablevision growing up, I swore that I would never be a cablevision customer, however, when I bought my current townhouse 3 years ago I had no choice! I don’t own the roof so satellite is out, and since the genius builders didn’t put in Verizon FIOS (the other option on Long Island) before they put down the roads I had to pay cablevision month in and month out. During that time I have spent countless hours arguing over billing with them, and I still don’t get why everyone else in the Country gets NFL network but I don’t!
So when FIOS finally came to my neighborhood (without a contract) I was super pumped. So, I called to see what we could do to get me away from my nemisis. Their answer…FIOS Couldn’t Save Me Any Money. My bill would have been the exact same amount for my services (couple boxes, HBO, DVR, etc.).
So, Cable & Satellite Companies…STEP IT UP! Cell phone companies basically give away $600 phones just to get me come over, why shouldn’t you? Here is one idea that apparently none of your consultants came up with (but I won’t get any credit for) give me Pay Per View Credits! So give me $200 PPV credits that have to be used within 6 months. How much could that possibly cost you? Here is another 1 month free after 6 months of subscription.
Sure people will try to game the system, but how many are like me and just don’t want the hassle of:
- Waiting around so you can come between the hours of 9 and 12…
- Switching all the boxes
- Returning old boxes
- Worrying about the cancelation of e-mail addresses (I have begged The Wife to stop using her ISP based email)
- Billing Issues
Make it worth our while, and 2 months of a service that I already pay for free (HBO) isn’t enough.